Featured Guest
As the Director of Human Insights, Dr. Amy Lasater-Wille specializes in bringing a deep understanding of everyday consumer and end-user needs to strategic problems. She works closely with financial services and insurance firms to help them better understand the motivations of their customers.
Amy has a PH.D in Anthropology from New York University and more than a decade of experience in academic and applied consumer research. She specializes in both qualitative and quantitative methodologies and is a deep expert in applying rigorous consumer research to broader business questions.
Amy is a published author and has taught at NYU's School of Professional Studies, Division of Business.
Our Host
Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.
Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.
His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.