The constant trend in the automotive industry to equip next-generation vehicles with more sophisticated technology has caused a huge increase in complexity, raising the risk that the new systems will fail and increasing concerns over reliability. This trend affects warranty costs and customer complaints and has pushed the industry’s key players to rethink their strategies for technical risk management and problem solving.
BILLION
Accumulated annual accruals for warranty claims and recalls at world's top 10 automakers in 2014