Who Will Win The Digital Insurance Game?

The insurance value chain has been undergoing many structural changes by a variety of players, driven by evolving customer behaviors and broader macro trends. While a few years back, many of these changes were instigated by new players challenging incumbents' ways, the historical leaders have been upping their digital capability and talent game in recent years.

On this episode, Paul Ricard sits down with Gaurav Garg, Oliver Wyman's Global Head of Property and Casualty insurance and former C-Suite executive. Together they discuss the insurance industry's current and upcoming changes, and the various ways incumbents and challengers are approaching the age of acceleration. Gaurav provides his perspectives on how incumbents and challengers can play to their strengths and maximize their opportunities.

Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

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Featured Guest

Gaurav Garg brings in-depth global industry experience as a C-suite executive to Oliver Wyman. As a Partner and Global Head of P&C Insurance, he delivers high-impact advisory and consulting engagements for large multinational corporations as well as new-age insurtechs, providing strategic direction at different phases of growth and maturity.

With a strong track record of standing up new operations and sustaining long-term growth trajectories, both organically and inorganically, Gaurav has driven organizations to consistently deliver in periods of growth and disruption.

He stays hyper-focused on the customer and measures end-to-end customer interaction and experience to fulfill and exceed expectations.

Our Host

Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.

Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.

His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.

The insurance value chain has been undergoing many structural changes by a variety of players, driven by evolving customer behaviors and broader macro trends. While a few years back, many of these changes were instigated by new players challenging incumbents' ways, the historical leaders have been upping their digital capability and talent game in recent years.

On this episode, Paul Ricard sits down with Gaurav Garg, Oliver Wyman's Global Head of Property and Casualty insurance and former C-Suite executive. Together they discuss the insurance industry's current and upcoming changes, and the various ways incumbents and challengers are approaching the age of acceleration. Gaurav provides his perspectives on how incumbents and challengers can play to their strengths and maximize their opportunities.

Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

Subscribe for more on: Apple Podcasts | Spotify | Google | Amazon Music

Featured Guest

Gaurav Garg brings in-depth global industry experience as a C-suite executive to Oliver Wyman. As a Partner and Global Head of P&C Insurance, he delivers high-impact advisory and consulting engagements for large multinational corporations as well as new-age insurtechs, providing strategic direction at different phases of growth and maturity.

With a strong track record of standing up new operations and sustaining long-term growth trajectories, both organically and inorganically, Gaurav has driven organizations to consistently deliver in periods of growth and disruption.

He stays hyper-focused on the customer and measures end-to-end customer interaction and experience to fulfill and exceed expectations.

Our Host

Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.

Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.

His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.