Demystifying Design Thinking

Episode 5 Reinventing Insurance Podcast

Paul Ricard and Jason Rome

8 min read

Double Quotes
When I think about Design Thinking, I like to use the analogy of going to the gym, because working out is not something you do once — like Design Thinking it's something you continue to improve on
Jason Rome, Method, SVP of Digital Strategy and Customer Experience

In this episode, Jason Rome shares the best ways insurance leaders can adopt Design Thinking into their transformation efforts — and reinvent their businesses. Jason is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. At Method, Jason partners with global brands in diverse industries to create digital products and experiences that improve lives and transform businesses.

During our conversation, Jason dives into customer experience, the new normal, new ways working, and shares his experiences and learnings while working with financial services and insurance companies.  

Most recently, Oliver Wyman and GlobalLogic have been collaborating together. As part of Oliver Wyman’s CustomerFirst initiative, we are incubating new growth ventures for our clients. We bring the best of design and delivery capabilities together through an ecosystem that includes GlobalLogic, a world-class product innovation firm with global scale and reach.

Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

Subscribe for more on: Apple Podcasts | Spotify | Google | Amazon Music

Our Guest

Jason Rome is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. Since starting his career in product strategy and development, Jason’s work has revolved around solving complex business problems.

Jason's passion is working with clients to identify how to overcome uncertainties through human-centered design processes to make forward progress. He ensures clients not only solve their current problems, but are equipped with the right tools and perspectives to continue iterating and improving.

Jason is also a music enthusiast and enjoys playing classical Beethoven and Chopin on the piano. He is currently reading the biographies of all the American Presidents.

Our Host

Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.

Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.

His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.

    In this episode, Jason Rome shares the best ways insurance leaders can adopt Design Thinking into their transformation efforts — and reinvent their businesses. Jason is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. At Method, Jason partners with global brands in diverse industries to create digital products and experiences that improve lives and transform businesses.

    During our conversation, Jason dives into customer experience, the new normal, new ways working, and shares his experiences and learnings while working with financial services and insurance companies.  

    Most recently, Oliver Wyman and GlobalLogic have been collaborating together. As part of Oliver Wyman’s CustomerFirst initiative, we are incubating new growth ventures for our clients. We bring the best of design and delivery capabilities together through an ecosystem that includes GlobalLogic, a world-class product innovation firm with global scale and reach.

    Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

    Subscribe for more on: Apple Podcasts | Spotify | Google | Amazon Music

    Our Guest

    Jason Rome is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. Since starting his career in product strategy and development, Jason’s work has revolved around solving complex business problems.

    Jason's passion is working with clients to identify how to overcome uncertainties through human-centered design processes to make forward progress. He ensures clients not only solve their current problems, but are equipped with the right tools and perspectives to continue iterating and improving.

    Jason is also a music enthusiast and enjoys playing classical Beethoven and Chopin on the piano. He is currently reading the biographies of all the American Presidents.

    Our Host

    Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.

    Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.

    His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.

    In this episode, Jason Rome shares the best ways insurance leaders can adopt Design Thinking into their transformation efforts — and reinvent their businesses. Jason is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. At Method, Jason partners with global brands in diverse industries to create digital products and experiences that improve lives and transform businesses.

    During our conversation, Jason dives into customer experience, the new normal, new ways working, and shares his experiences and learnings while working with financial services and insurance companies.  

    Most recently, Oliver Wyman and GlobalLogic have been collaborating together. As part of Oliver Wyman’s CustomerFirst initiative, we are incubating new growth ventures for our clients. We bring the best of design and delivery capabilities together through an ecosystem that includes GlobalLogic, a world-class product innovation firm with global scale and reach.

    Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

    Subscribe for more on: Apple Podcasts | Spotify | Google | Amazon Music

    Our Guest

    Jason Rome is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. Since starting his career in product strategy and development, Jason’s work has revolved around solving complex business problems.

    Jason's passion is working with clients to identify how to overcome uncertainties through human-centered design processes to make forward progress. He ensures clients not only solve their current problems, but are equipped with the right tools and perspectives to continue iterating and improving.

    Jason is also a music enthusiast and enjoys playing classical Beethoven and Chopin on the piano. He is currently reading the biographies of all the American Presidents.

    Our Host

    Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.

    Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.

    His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.

Authors