Featured Guest
Beth Costa is a partner in Oliver Wyman’s Payments and Retail Banking practices in the Americas. Beth brings a unique blend of experiences and perspectives to her clients, having worked both in industry and also as a consultant.
She specializes in payment products, with an emphasis on payment networks and solutions. Beth’s more than 30 years of industry experience includes leadership roles at banks and payment processors, as well as C-level responsibilities with Merchant Customer Exchange (MCX). Her diverse background ensures that she provides a 360-degree view of payments from consumer, merchant, network/processor, bank (and MNO) perspectives—across any form of payment or channel.
Beth is also a frequent author and contributor for Oliver Wyman insights, including Merchant Payments Digest and the Payments Plus newsletter. Beth's latest article, "How Gen Z Shops and Pays," can be found here.
Our Host
Paul Ricard is a Partner and Head of Asia Pacific Insurance and Asset Management at Oliver Wyman, as well as a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges.
Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents.
His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.