Banks today suffer from poor customer experience. When customer expectations are not met, banks lose both clients and profits.
How can we create a virtuous circle of customer experience where clients are satisfied and the attrition rate is lowered? Our video explores the issue further and gives guidelines on how banks can successfully retain their customers.
Our set of carefully selected and customized KPIs translates the bank’s promise into a 360-degree trackable dashboard
We help translate the customer experience into a heatmap that highlights at which client touchpoints the bank is losing most value
