Overview
"The Consumer Imperative: Transforming Healthcare From the Outside In" was the focus of the fourth annual Oliver Wyman Health Innovation Summit held September 21-23 in Chicago.
The event convened an exclusive group of senior leaders for an in-depth exploration of how consumerism is redefining the healthcare landscape. The Summit, which is supported by the Oliver Wyman Health Innovation Center, showcased players who are succeeding in this new environment. View speaker videos and presentations via the link below.
The Consumer Imperative
The 2016 Oliver Wyman Health Innovation Summit was built around advancing healthcare transformation in an increasingly consumer-centric environment. From business models to market plans, and from strategic alliances to risk-taking, the Summit explored the many complexities surrounding the consumer imperative – as well as the organizational capabilities required to succeed in the new consumer-driven marketplace
2016 Summit Opening Keynote
The Consumer Imperative: Transforming Healthcare from the Outside In
Sam Glick – Partner, Health & Life Sciences, Oliver Wyman; Co-Director, OWHIC Leaders Alliance
Speakers
Agenda
Our ambition this year was to move beyond sharing and discussing, to deep understanding and longer-term partnering to accelerate the trajectory of the shifting marketplace. The Summit featured innovative market influencers offering actionable insight into the consumer imperative. We again designed the event to expand the Health Market 2.0 community and bring the best lessons learned from the frontlines of transformation to a broad cross-section of leaders.
Wednesday, September 21
1:00 - 6:00pm Registration
Fairmont Millennium Park, 200 North Columbus Drive, Chicago, Illinois 60601
2:00 - 5:00pm Immersion Tours
How four of Chicago’s most innovative organizations are transforming the
health market through on-site, interactive tours.
Emmi
Extending the Care Team: Technology with a Human Touch
Sandbox Industries
Bridging the Innovation Gap: Building Value Outside Your Four Walls
Oak Street Health
Happy, Healthy, and Out of the Hospital: A Community Approach to Care for
Older Adults
One Medical Group
Not Your Typical Doctor’s Office
6:00 - 8:00pm Welcome Receptions
Kick off the Summit with your fellow senior health industry leaders during an
energetic evening of food and drink
Thursday, September 22
6:00am Wellness 5K Wake-Up Run
Kick start your day with an invigorating run on Chicago’s
beautiful lakefront
7:00 - 8:00am Breakfast
Reconnect with old friends, make new ones, and engage in dialogue
over a healthy meal to start your day
8:00 - 10:30am Main Stage Sessions
Welcome to the 2016 Oliver Wyman Health Innovation Summit
Terry Stone – Global Managing Partner, Health and Life Sciences Practice,
Oliver Wyman
The Consumer Imperative: Transforming Healthcare from the
Outside In
Sam Glick – Partner, Health & Life Sciences Practice, Oliver Wyman;
Co-Director, OWHIC Leaders Alliance
Getting the Horse to Drink: The Science of Changing
Consumer Behavior
Kyra Bobinet, MD, MPH – Founder and CEO, engagedIN
From Insight to Impact: Making Engagement Make Business Sense
Kent Bradley, MD – Strategic Advisor, Frame Health
Gary Foster, PhD – Chief Scientific Officer, Weight Watchers International
Tom Spann – Co-Founder, Vice Chairman, and COO, Accolade
Alexandra Drane – Co-Founder and Chairman of Board, Eliza Corporation
10.45 - 11:45am Executive Sessions
Participate in a focused session to learn, share, connect, and discuss
what it takes to reinvent the health market
Holding Up a Mirror on Mission: The Necessity and Value of Building
Healthy Communities Today
The New Front Door: How to Get Folks Knocking
The Happiness Halo: Redefining Consumer Experience
Matchmaking: Incumbents and Innovators Partnering to
Accelerate Change
Stretching Benjamin: Making Healthcare Affordable
Out-of-Industry Perspectives: Applying the Best-of to Healthcare
11:44 - 1:15pm Lunch
Continue to explore and reflect on the transformative ideas presented
earlier during the Summit
2:45 - 5:00pm Elective Session
#healthITChicks Meetup & Tweetup
Jennifer Dennard – Founder, #healthITchicks
Sukanya Soderland – Partner, Health & Life Sciences and Digital
Practices, Oliver Wyman
12:30 - 1:05pm Elective Session
Uncovering How Customer-Facing Robots Will Change Healthcare
Humphrey Chen – EVP Strategic Partnerships & Alliances, Pypestream
Jacob Hauskens – Director, Business Development, SoftBank Robotics
Brian Shulman – Senior Manager, Business Development, SoftBank Robotics
And introducing Pepper – Humanoid Robot, SoftBank Robotics
1:15 - 2:15pm Executive Sessions
Participate in a focused session to learn, share, connect, and discuss
what it takes to reinvent the health market
Creating Change: Harnessing the Power of Human Behavior
Doing Well by Doing Good: Serving the Socially Vulnerable Population
The Happiness Halo: Redefining Consumer Experience
Matchmaking: Incumbents and Innovators Partnering to
Accelerate Change
The Future Is Here: Leveraging Precision Medicine Today
Out-of-Industry Perspectives: Applying the Best-Of to Healthcare
2:30 - 5:00pm Main Stage Sessions
The Innovation Agenda: Design, Validate, Iterate
Roy Rosin – Chief Innovation Officer, Penn Medicine
A Road Test for Collaboration: Let the Consumers Drive
Niyum Gandhi – EVP and Chief Population Health Officer, Mount Sinai
Health System
Mario Schlosser – Co-Founder and CEO, Oscar
The Board as a Consumer Advocate: Partnering with the CEO to
Drive Change
Mark Ganz – President and CEO, Cambia Health Solutions
Mack Hogans – Chair, Board of Directors, Cambia Health Solutions
Paula Jones – Member, Board of Directors, Cambia Health Solutions
The Science That Will Change the Business: Genomics for the Masses
Justin Kao – Co-Founder and SVP Corporate Development, Helix
5:30 – 6:15pm Elective Session
Meet and Greet With Pepper, Humanoid Robot
6:30 – 7:30pm Cocktail Reception
Celebrate the progress we’ve made to date in our collective efforts to
reinvent the industry over hors d'oeuvres and cocktails
7:30 – 9:30pm Dinner and Keynote Address
From Volume to Value: How Big Data, Consumerism, and Practice
Transformation Will Reinvent Healthcare
Farzad Mostashari, MD, ScM – Co-Founder and CEO, Aledade
Friday, September 23
7:00 – 8:00am Breakfast
Reconnect with old friends, make new ones, and engage in dialogue
over a healthy meal to start your day
7:00 - 7:50am Elective Session
Digital Disruption in Healthcare
Rick Chavez – Partner, Digital Practice, Oliver Wyman
Sukanya Soderland – Partner, Health & Life Sciences Practice, Oliver Wyman
8:00 – 9:00am Main Stage Sessions
Fostering Innovation to Spark Transformation
Dan Glaser – President and CEO, Marsh & McLennan Companies
Beyond the Checklist: Achieving Real Success in Population Health
John Kao – President and CEO, Alignment Healthcare
René Lerer, MD – President, GuideWell Mutual Holding Corporation and
Florida Blue
Griffin Myers, MD – Co-Founder and Chief Medical Officer, Oak Street Health
9:15 – 10:45am Deep Dive Discussions
Explore Executive Session topics in greater depth through these highly
interactive small-group discussions. Exchange ideas and work toward
solutions with industry peers who share a passion for solving a common
challenge in healthcare.
11:00 – 12:45pm Main Stage Sessions
Changing the Paradigm: What Innovative Employers are Looking For and
How They’re Getting It Done
Becky Atkeison – Director, Enterprise HR Initiatives and Services, FedEx
Pam Hannon – Senior Director, Benefits Practice Center, Abbott
Milt Ezzard – Senior Director, Global Benefits, Activision Blizzard
Renya Spak – Partner and Health Innovation Team Lead, Mercer Health
and Benefits
Blurring the Borders and Boundaries: CEOs’ Forecasts on Roles in the Future
Health Market
Michael Englehart – President and CEO, Presence Health
Dan Hilferty – President and CEO, Independence Health Group
Glen Tullman – Chairman and CEO, Livongo Health
12:45pm Closing Lunch
Reflect upon the Summit experience over a final lunch with old and new friends
Experiences
Forging Partnerships
The mix of participants across sectors, as well as between incumbents and new entrants, is carefully managed across the entire event.
See list of past attending organizations
- 23andMe
- 7wire Ventures
- AARP
- Abingdon Capital Corporation
- Accolade
- Accretive Health
- Activate Healthcare Northeast
- Activision Blizzard
- Aetna, Inc.
- AIA
- Alegent Creighton Health
- Alignment Healthcare
- AllinaHealth
- American Academy of Physician Assistants
- American Hospital Association
- American Well
- AmerisourceBergen
- Anthem, Inc.
- Arkansas Blue Cross Blue Shield
- Ascension Health, Inc
- Ascension, Inc.
- AXA Advisors, LLC
- AXA Equitable
- Banamex
- Baptist Health South Florida
- Baylor Scott & White Health
- Becton, Dickinson and Company
- Bloom Health
- Blue Cross and Blue Shield of Louisiana
- Blue Cross and Blue Shield of North Carolina
- Blue Cross and Blue Shield of South Carolina
- Blue Cross and Blue Shield of Tennessee
- Blue Cross Blue Shield Association
- Blue Cross Blue Shield of Massachusetts
- Blue Cross of Michigan
- Blue Shield of California
- Boehringer Ingelheim
- Bon Secours Health System
- Cambia Health Solutions
- Cancer Treatment Centers of America
- Capital District Physicians Health Plan
- Cardinal Health
- Carolinas HealthCare System
- Catholic Health Initiatives
- Centene Corporation
- Centura Health, Inc
- CIGNA Healthcare
- Cleveland Clinic
- Coca-Cola Americas
- Colorado HealthOP
- Comcast Corporation
- Concero Scientific
- ConnectedHealth
- ConnectiCare
- Consumer Driven
- Cornerstone Health Care
- Covenant Health System
- Dignity Health
- Edifecs
- ElationEMR
- Elsevier
- Emmi AG
- Envision Rx
- Evaluation and Program Planning
- Florida Blue
- Genentech
- General Atlantic
- General Atlantic, USA
- General Catalyst Partners
- Genesys Physician Hospital Organization
- GrandRounds
- GuideWell
- Hanger Orthopedic Group
- Health Care Service Corporation
- Health Catalyst
- Health Evolution Summit
- Health Partners, Inc.
- HealthReveal
- Healthsparq
- Healthways, Inc.
- Hill Physicians Medical Group
- Holding Tank
- Holy Redeemer Health System
- Honor Health
- Horizon Blue Cross Blue Shield
- HudsonAlpha Institute
- Humana
- Ideal Life
- ikaSystems
- Independence Health Group
- IndUS Growth Partners
- Integrated Healthcare Association
- InterWest Partners
- InVivoLink
- Iora Health
- Janssen Healthcare Innovation
- Jawbone
- Johnson & Johnson Inc.
- Kaiser Permanente, Inc.
- Lake Health
- Leidos, Inc
- Life & Specialty Ventures
- LifePatch
- Livongo Health
- Lumeris
- Lumiata
- Lurie Children’s Hospital
- Madison Dearborn Partners
- Magellan Health Services
- Marsh and McLennan Companies
- Maxwell Health
- MedExpress Urgent Care
- MedFusion
- MedHelp
- Medica Health Plans
- Meijer, Inc.
- Mercer
- Mercy Health Plans
- MissionPoint Health Partners
- Modern Teacher
- Morgan Stanley
- Mosaic Health Solutions
- Motive Medical Intelligence
- Mount Sinai Health System
- NantHealth
- Narus Health
- National Association of Primary Care
- Newtopia
- Nordstrom, Inc.
- Novartis Consumer Health
- Novartis International AG
- Office of the National Coordinator for Health Information Technology
- Oliver Wyman
- Oliver Wyman Financial Services
- One Medical Group
- Onlife Health
- Optum Inc.
- OptumRx
- OSF Healthcare System
- Otsuka Pharmaceutical Development and Commercialization, Inc.
- Patient Choice
- PeaceHealth
- PepsiCo Inc.
- Pfizer, Inc.
- PharmaCare
- PharmMD Solutions, LLC
- Premera Blue Cross
- Presence Health
- Quantum Health
- RedBrick Health
- RediClinic
- Restore Health
- Rite-Aid
- Rosalind Franklin University of Medicine and Science
- RSA Medical, LLC
- Sandbox Industries
- Sentara Health Plans
- Shell International Limited
- Shoppers Drug Mart Corporation
- Simple Therapy
- Sodexo North America
- Softheon
- Southcentral Foundation
- Southwest Airlines Co.
- Spectrum Health
- St. Joseph Health Southern California
- Strand Life Sciences
- Summit Medical Group
- Sutter Health
- Syapse
- Tandigm Health
- Tennessee Oncology
- Teva Pharmaceuticals
- Texas Health Arlington Memorial Hospital
- Texas Health Resources
- The Greater Buffalo United Accountable Healthcare Network
- Tennesee Health Care Finance
- The Lungen Group
- The Mount Sinai Hospital
- The New York Times
- & Administration
- Triple Tree
- Tufts Associated Health Plans, Inc.
- Tufts University
- UCB
- UCB S.A.
- Ultramatics
- UnitedHealth Group Inc.
- University Hospitals Cleveland
- UPMC
- USAA
- Valence Health
- Venture Valkyrie
- Victory Health
- Vitals
- Volvo Car Corporation
- Voya Financial Inc.
- Walgreen Company
- Walmart Stores, Inc.
- Wells Fargo & Co
- Welltok
- Welsh, Carson, Anderson & Stowe
- Wiser Together
- WPP plc
- Yeovil District Hospital NHS Foundation Trust
- Zest Health
Sponsorship
Oliver Wyman is grateful for the support of innovative organizations around the country that are driving the industry’s transformation to Health Market 2.0. Their belief in the mission of the Oliver Wyman Health Innovation Center and the purpose of the Summit is immensely appreciated.
Platinum Sponsors
Alignment Healthcare is dedicated to transforming the complex and confusing process of medical treatment in the United States so that every link in the care delivery continuum becomes more efficient and productive, resulting in healthier, happier and more satisfied patients. With special focus on the chronically ill and frail Medicare population, Alignment partners with health plans, providers and hospital systems to create a seamless and easy-to-navigate healthcare experience, providing them with an end-to-end continuous care program, including clinical management, care coordination, risk management capabilities, and IT enablement.
Silver Sponsors
GuideWell Mutual Holding Corporation (GuideWell) is a not-for-profit mutual holding company and the parent to a family of forward-thinking companies focused on transforming health care. The GuideWell organization includes the leading health insurance company in Florida, a number of health care delivery businesses, a consumer engagement company, and a provider of administrative services to state and federal health care programs.
Healthways is the largest independent global provider of well-being improvement solutions. Dedicated to creating a healthier world one person at a time, the Company uses the science of behavior change to produce and measure positive change in well-being for our customers, which include employers, integrated health systems, hospitals, physicians, health plans, communities and government entities. We provide highly specific and personalized support for each individual and their team of experts to optimize each participant’s health and productivity and to reduce health-related costs. Results are achieved by addressing longitudinal health risks and care needs of everyone in a given population. The Company has scaled its proprietary technology infrastructure and delivery capabilities developed over 30 years and now serves approximately 68 million people on four continents.
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer.
Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction address healthcare payer, provider, and government agencies' goal of meeting Affordable Care Act (ACA) and exchange milestones. Softheon provides Exchange Integration, Direct Enrollment, Premium Billing and Payment, and Analytics solutions for insurance carriers of all sizes participating on the exchanges. Softheon's Marketplace Connector Cloud (MC2) has been trusted by health plans, in all fifty states, as an accelerated federal, state, and private exchange integration platform. Softheon MC2 is a Software-as-a-Service (SaaS) solution where insurers pay a one-time activation and ongoing PMPM fees for exchange members only, while eliminating most, if not all, risks associated with ACA enrollment compliance and other mandates.
Bronze Sponsors
Allscripts is a leader in healthcare information technology solutions that advance clinical, financial, and operational results. Our innovative solutions connect people, places, and data across an Open, Connected Community of Health™. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations.
Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs, and accelerate innovation. Edifecs empowers healthcare organizations to scale the partnerships required by payment, care delivery, and access reform initiatives that are redefining the healthcare industry. Since 1996, Edifecs technology has helped healthcare providers, insurers, pharmacy benefit management companies and other trading partners to trim waste, reduce costs, and increase revenues. More than 350 healthcare customers today use Edifecs solutions. Edifecs is based in Bellevue, WA, with operations internationally.
Livongo is a consumer digital health company that empowers people with chronic conditions to live a better life. Livongo has developed a completely new approach for diabetes management that combines the latest technology with coaching. We start with our connected meter, which provides real time personalized insights and also opens up communication with our Certified Diabetes Educators. As a result, our members receive personal tips and expert advice at any time. We make diabetes management simpler and easier so our members can live the life they want.
Mosaic Health Solutions, based in Durham, North Carolina, is a health solutions company committed to transforming healthcare by investing in and building innovative businesses that improve the health and well-being of consumers. Mosaic’s investments expand product and service offerings to provide additional access and value to consumers, accelerate innovation across the healthcare system, and improve health outcomes. Through a growing portfolio of forward-thinking healthcare companies, which include consumer engagement platforms, population health management tools, telehealth offerings, urgent care centers, risk-based provider care models, and payer-based care management solutions, Mosaic is bringing next-generation, consumer-facing solutions to the marketplace.
Motive Medical Intelligence has reshaped the clinical information ecosystem to automate, standardize, and scale evidence-based clinical care workflows for outcomes-driven care delivery. Motive’s intelligent workflow engine drives real-time care that is personalized, integrated, and skill-set appropriate.
Optum® is a leading health services and innovation company dedicated to helping make the health system work better for everyone. With more than 100,000 people worldwide, Optum combines technology, data and expertise to improve the delivery, quality and efficiency of healthcare. Optum uniquely collaborates with all participants in health care, connecting them with a shared focus on creating a healthier world. Hospitals, doctors, pharmacies, employers, health plans, government agencies, and life sciences companies rely on Optum services and solutions to solve their most complex challenges and meet the growing needs of the people and communities they serve.
Rite Aid is a leading drugstore chain with nearly 4,600 stores in 31 states and the District of Columbia and fiscal 2016 annual revenues of $30.7 billion. For more than 50 years, Rite Aid has proudly served neighborhoods throughout the country as a trusted community pharmacy. As the U.S. healthcare system continues its historic transformation, the company is pursuing new ways to deliver higher level of care. Rite Aid is fast becoming a growing retail healthcare company by expanding the scope of services provided by its pharmacists and through the recent strategic acquisitions of Health Dialog, Rediclinic, and EnvisionRx.
Sheppard Mullin LLP is a full service Global 100 law firm founded in Los Angeles in 1927, handling corporate and technology matters, high stakes litigation and complex financial transactions. From our 15 offices in North America, Europe and Asia, more than 700 lawyers offer global solutions to clients around the world, providing seamless representation in multiple jurisdictions. Our Healthcare Group, with more than 120 lawyers, assists hospitals, health plans and other healthcare providers in transactional, regulatory, info tech, employment and other healthcare-focused specialties.
Founded in 2011, Zipongo is a digital nutrition platform that takes the guesswork out of healthy eating with personalized meal recommendations based on biometrics and food preferences. Zipongo works with employers, health plans and wellness companies to reduce chronic disease and improve the health of their employees and members.
Supporting Partners
American Well provides telemedicine services for health systems, health plans, employers, and physicians. Improving patient outcomes through live video visits with board-certified doctors.
At athenahealth, people make the real difference. From the expert teams who monitor client performance, to the clients themselves - the health care providers athenahealth serve every day. Athenahealth is 4,000+ employees strong, connecting more than 72,000 providers and health systems nationwide, on a mission to help deliver better care for all.
Founded in 2009, Bloom Health brings cost predictability to employers while consumers receive expert guidance to find the benefits options that best meet their unique personal and family needs. We deliver our secure cloud-based solution and personalized support through health plan, employer and agency partners across the United States. In June 2016, we joined long-time strategic partner, Empyrean Benefit Solutions, to form a complete health and welfare benefits engagement experience for clients, employees, and consumers that is without compromise.
Envision Genomics enables hospitals and healthcare providers to implement cutting edge clinical genomic services and deploy market differentiating genomic medicine programs for rare, undiagnosed and misdiagnosed disease. With clinical genomic volume comes reduced cost and greater disease understanding—creating the ability to bend the healthcare curve. As such, Envision Genomics is creating a network of clinical partners to leverage the combined strength of these forward thinking organizations and allow its partners the ability to realize the value of precision genomic medicine at an accelerated rate, with a financial commitment markedly lower than what individual organizations could achieve on their own.
HealthSparq empowers people to make smarter healthcare choices by providing the cost andquality information they need to truly compare health providers and services. By enabling people to see the total costs of care (pre- and post-procedure included) for more than 400 medical treatments based on their individual health plan, comparison shop for procedures and providers, review quality ratings, and learn about alternative care options, HealthSparq is helping people navigate the healthcare system and shop for healthcare as they never have before.
For health plans and population risk-bearing entities that want to improve member and employee health. PharmMD is the proven choice for pharmacy quality solutions. Founded by healthcare and pharmacy innovators, PharmMD’s outcomes-driven reporting, priority on personal touch, and scalable network are backed by performance-based pricing that guarantees fast results for Part D Star Rating improvement and the most effective Medication Therapy Management.
Propeller is the leading FDA-cleared digital health platform for respiratory management. Through sensors, mobile apps and services, Propeller improves engagement, while providing personalized care for patients with asthma and COPD. In over 50 major health systems, payers and employers across the U.S., the solution has proven to improve outcomes, while enabling better quality of life. Propeller is the recipient of the American Telemedicine Association’s 2016 President’s Award for Innovation in Remote Care, and has been recognized as a top “Fierce 15” medical device company in 2015 by FierceMedicalDevices, highlighted in TEDMED’s Innovation Showcase, and a White House Champion of Change.
TripleTree is a healthcare merchant bank focused on mergers and acquisitions, growth capital, strategic advisory and principal investing services. Since 1997, the firm has advised and invested in some of the most innovative, high-growth businesses in healthcare. We are continuously engaged with decision makers including best-in-class companies balancing competitive realities with shareholder objectives, global companies seeking growth platforms and financial sponsors assessing innovative investments and first-mover opportunities.
Social Media Toolkit
Meet the 2016 Health Innovation Summit Social Media Ambassadors!
To enhance our attendees’ social media experience and to share more of the event’s happenings with the broader healthcare community, the following leaders served as Social Media Ambassadors for this year’s Summit. Follow them on Twitter, and join the social conversation using the hashtag #OWHIC:
- Charles Alessi, MD, Public Health England, @CharlesAlessi
- Michael Burcham, Narus Health,@michaelrburcham
- Ash Damle, Lumiata, @AshDamle
- Jennifer Dennard, #healthITchicks, @JennDennard
- Alexandra Drane, Eliza Corporation, @adrane
- Marty Makary, MD, Johns Hopkins University School of Medicine, @DrMartyMD
- Mary Modahl, American Well, @marymodahl
- Prabhjot Singh, Peterson Center for Healthcare, @prabhjotsinghNY
- Stephanie Tilenius, Vida Health, @stilenius
- David Van Sickle, Propeller Health, @dvansickle
- Kate Warnock, GuideWell, @mkatewarnock
Download these images to share on social media
About OWHIC
The Oliver Wyman Health Innovation Center (OWHIC) was created to develop and promote market-driven solutions to the crisis of high cost and poor quality that afflicts the healthcare systems of the developed world.
Based on the deep healthcare expertise of Oliver Wyman and drawing on a network of innovative leaders across industries, OWHIC identifies and disseminates the ideas and practices that will transform healthcare. Our goal is to create a healthcare system driven by innovation and the needs and desires of consumers, creating value for companies and the public alike.