Editor’s Note: The following podcastnis part of an ongoing series offering our strategic advice and expertise on what healthcare industry stakeholders should do immediately in response to the rapidly evolving novel coronavirus (COVID-19) pandemic.

Before COVID-19, healthcare delivery was primarily focused on a string of disconnected patient visits, with long gaps of time in between each one. Telehealth's spike in recent months is now enabling more people to use their own medical data to advocate for their health and wellness long-term.

In this episode of the Oliver Wyman Health Podcast, Tom Robinson, Partner in Oliver Wyman's Health & Life Sciences practice, chats with Keith Fernandez, MD, Chief Clinical Officer of Privia Health, a national physician organization whose online patient cohort represents all age groups, including seniors who quickly embraced Privia’s virtual visit platform during the initial months of the pandemic.

Keith discusses how to quickly adapt physically-based models in a digital world sparked by COVID-19's telehealth boom. He predicts continuous medical care will be a mainstream reality, and quickly so. He also discusses their work to advance the future practice of medicine.

Memorable Moments From This Episode:

• "As soon as we saw this disaster coming, we began to pivot by not just telling doctors to use our virtual platform, but actually getting them daily educational courses and training them on how to use virtual care."

• "Our future, before COVID, was that we wanted to be responsible for populations of patients and not worry if we're paid every time we see them. Just worry about how they're doing and if their outcomes are good."